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1. I try to reset password of my student portal. It meantioned that I would receive an email to reset my password. But I didnt receive any email at all.
2025-11-21
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Dear Student, Greertings.
To reset campus ID password, please visit https://id.xmu.edu.my/ and click on “Reset Password” button for Campus ID password reset. The link to reset Campus ID password will be sent to your Campus email address. You can reset password with the provided link. Please refer online guide : https://linc.xmu.edu.my/campus-id-ecard/
Should you have further inquiry, kindly contact IT Support (it@xmu.edu.my) for further assistance.
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2. Hi, my Turnitin account has been locked. May I know if the administrator side from the library can assist with this matter?
2025-11-11
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Please try to log in again. If the same problem occurs, kindly visit the Circulation Counter at the library for further assistance.
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3. Hi may I know where can I find the general electives course library?
2025-11-09
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Dear students,
Greetings.
Kindly contact your Academic Coordinator, Mr. Hanis mdhanisikhwan.hazlee@xmu.edu.my for further assistance about this.
Thank you.
Best regards,
Academic Affairs Office
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4. Foxit PDF Editor Activation
2025-10-30
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Dear Colleague, Greetings.
Kindly contact IT support for further assistance on this matter.
Best regards,
Academic Affairs Office
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5. Our toilet has a blockage and the ceiling is leaking drain water from the other floor bathroom
2025-10-29
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Dear Colleagues, Greetings. Forwarding this for your attention and further assistance.
Dear student,
Greetings.
Kindly contact studentaccommodation@xmu.edu.my for futher assistance.
Best regards,
Academic Affairs Office
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6. I ordered a Sichuan cold noodles. It took them over thirty or forty minutes to prepare it. It felt like they had forgotten my order.
2025-10-28
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Dear Li Yongheng
Thanks for feedback us regarding this matter and we will pass the message to our canteen operator for improvement.
Thank you
Best regards Canteen Management
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7. how can chinese student get offer letter document to open a bank account，i have get the 104 verification,but the bank need offer letter
2025-10-27
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Dear student,
Greetings.
Thank you for your message. To obtain your admission offer letter, you are kindly advised to contact the Admission Office directly at admissions@xmu.edu.my.
Should you require further assistance, please feel free to email Academic Affairs Office via email at xmumac@xmu.edu.my
Best regards
Academic Affairs Office
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8. I want to change the room to LY8-C601 its one sided room i allready did multiple complains thank you for your assistant
2025-10-24
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Dear Student, Greetings.
Thank you for your message. Kindly note that room-related matters are handled by the Student Affairs Office (Accommodation Office <studentaccommodation@xmu.edu.my>) and are not under the category of “Bachelor Degree – Academic Related.”
For future inquiries, please ensure that you select the appropriate category to help us process your request efficiently.
Thank you and Best Regards, Academic Affairs Office
Xiamen University Malaysia
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9. There is a noise of approximately 10k hertz that can heard everywhere in the library but appears irregularly, can it be fixed?
2025-10-02
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Thank you for bringing this to our attention. The librarian will inspect the matter and arrange for further action if necessary.
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10. My timetable is different with my roommate, as we are same course in First intake.
2025-09-27
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Dear student, Greetings.
Please be informed that changing tutorial groups is not allowed. Each semester, students are assigned to different groups, and all students are required to strictly follow their assigned group. This arrangement is part of the academic structure to ensure balanced group distribution and to provide students with the opportunity to work with different peers, thereby enhancing their overall learning experience.
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