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1. Unable to use Microsoft Teams on laptop
2026-01-15
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Done Fix, will close the ticket
Thank you
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2. A screw is sticking up from under my dorm chair. It pricks my buttocks when I sit down. I want to request a replacement.
2026-01-02
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3. I found a small snail in the food at City Kitchen, which was really disgusting. Could you please imform them to improve their food hygiene?
2025-12-22
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Dear Wu Sihan,
Thanks for feedback us regarding this matter and we will pass the message to our canteen operator for improvement.
Thank you
Best regards Canteen Management
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4. I am unable to log in to Turnitin.
2025-12-17
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Dear Sir,
For your information, Turnitin login is functioning as usual. However, lecturers are no longer able to create classes in Turnitin.
If you are experiencing this issue, kindly email librarian@xmu.edu.my and clearly state the problem encountered. Please include your name, faculty, and relevant details so that we can assist you efficiently.
Thank you
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5. Are there any specific high school subject requirements (e.g., Physics or Chemistry) for transfer to computer science.
2025-12-10
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For matters related to programme transfer, including the relevant procedures, requirements, and eligibility, kindly direct your enquiry to progtrf.ug@xmu.edu.my.
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6. How to set up Turnitin for submission of written assignments?
2025-12-03
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Dear Dr. Khairul,
Greetings.
Kindly refer to library librarian@xmu.edu.my for further assistance.
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7. Do I lose the scolarship If I apply for Programme Transfer?
And If I do programme transfer from CST to CYS, do I start over?
2025-12-02
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Dear student, Greetings.
Regarding scholarship related matters, please kindly contact the Admission Office at admissions@xmu.edu.my for further clarification. For matters related to programme transfer, including the relevant procedures, requirements, and eligibility, kindly direct your enquiry to progtrf.ug@xmu.edu.my.
Thank You and Best Regards, Academic Affairs Office Xiamen University Malaysia
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8. For turnitin registration
First Name: Nurul
Last Name: Nadia
Email address: nadiahafiza.norhakim@xmu.edu.my
2025-12-02
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9. I try to reset password of my student portal. It meantioned that I would receive an email to reset my password. But I didnt receive any email at all.
2025-11-21
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Dear Student, Greertings.
To reset campus ID password, please visit https://id.xmu.edu.my/ and click on “Reset Password” button for Campus ID password reset. The link to reset Campus ID password will be sent to your Campus email address. You can reset password with the provided link. Please refer online guide : https://linc.xmu.edu.my/campus-id-ecard/
Should you have further inquiry, kindly contact IT Support (it@xmu.edu.my) for further assistance.
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10. Hi, my Turnitin account has been locked. May I know if the administrator side from the library can assist with this matter?
2025-11-11
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Please try to log in again. If the same problem occurs, kindly visit the Circulation Counter at the library for further assistance.
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