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101. How should i get access to papers of CNKI e-resource?http://www.cnki.net/
2019-08-05
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102. How to reset my Campus ID password?
2019-07-25
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Visit URL id.xmu.edu.my to reset your campus ID password.
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103. Using the same information to login to the CampusID and AskA portal, cannot for Koha.
2019-07-24
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For your information, Koha library OPAC using different password from Campus ID. To reset your Koha password, please come to the library counter.
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104. How can the lecturer recovers the file which has been deleted one week ago in Moodle course?
2019-07-12
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Lecturer can go to course administration's recycle bin to restore the deleted files within 10 weeks of duration.
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105. How to create turnitin account as instructor?
2019-07-02
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Approach Office of Academic Affairs (B1 217) for the Turnitin access.
Visit https://linc.xmu.edu.my/ | Information | Turnitin for more details.
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106. How to create Group in Office 365?
2019-06-19
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Office 365 groups are used for collaboration between users in the University. With each Office 365
group, student members can create a group email and shared workspace for conversations, files, and
calendar events etc.
Refer below simple steps on how to create a group /email for users communication.
 Office 365 Group Creation.pdf
Note of below restricted words thats users cant use in the names of groups they create, such as president, ceo, finance, xmu, xmum, payroll, hr etc.
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107. How to download Microsoft Office for MacBook?
2019-06-13
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Visit Linc.xmu.edu.my > Technology > Microsoft Downloads. Perform below steps: 1. Click on KMS Activation Script to download. 2. Select Microsoft software with relevant version to download. 3. Unzip the downloaded Mac Office software and perform software installation. Note: Download WinZip to open ISO file. Only one Microsoft Office software version can be installed in each computer. 4. Unzip and run KMS Activation Script using “Run as Administrator” mode. Note: Ensure window firewall or any installed firewall software is disabled, before running the KMS Activation Script. 5. These Microsoft software downloads are applicable for XMUM Campus' students and staffs only.
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108. How to reset ECard payment password?
2019-06-11
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After login, go to Security Center, click [Payment Password Retrieval] 
Select your Security Question and fill in the answer 
Fill in your new password 
If you forgotten your Security Question, please visit IT office at B1 102.
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109. Reset Ecard login password
2019-05-27
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ECard login password is same as your Campus ID login password (Password for AC system, Moodle system, AskA, VPN login etc).
To reset please follow the following steps
Click "Forget password?" on Ecard login page Key in you campus ID and click reset password. 
A verification email will send to your mailbox. Open your mailbox and search for email sent by ldap-noreply@xmu.edu.cn Click the link inside the email to set your new password.
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110. How to set read and delivery receipt option in outlook Email
2019-04-26
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a. Request Receipts on Single Email Message Step 1 – Open a new email Step 2 – Select Request a Delivery Receipt and Read Receipt option before writing the content and sending the email. Step 3 - Send the email.
Step 4 – You will receive the delivered and read replies once the receiver read the message b. Request Receipts on All Sent Messages by Default
Step 1 - From the main Outlook screen, select “File” > “Options“. Step 2 - Choose “Mail” in the left pane. Scroll down to the “Tracking” section. Select the “Delivery receipt confirming the message was delivered to the recipient’s e-mail server” and/or “Read receipt confirming the recipient viewed the message” as desired.
Now when you send the message, you will receive a receipt if the email is read or delivered.
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