AskA - XMUM

Frequently Asked Questions

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11. Unable to turn on the desktop computer. 2025-06-16 Show/Hide
Weixin Image_2025-06-16_104958_894.jpg Done Check the PC, Got error code Blinking 2-7 suspect Ram issue. Done do the cleaning the Ram. Currently the PC now can start with normally. Thank You
12. The fan on music island has been broken for months.Pls fix it 2025-06-11 Show/Hide
Thank you for bringing this matter to our attention. We acknowledge the issue regarding the two broken standing fans at the café rooftop. Please be informed that the damaged fans will be removed soon, and we are currently discussing suitable options for their replacement to ensure a comfortable environment for all users. We appreciate your patience and understanding as we work towards a resolution.
13. I just receive a new set of PC, i would like to request for assist to setup. Thank you 2025-06-09 Show/Hide
WhatsApp Image 2025-06-09 at 11.35.31.jpeg Done setup new PC, and do the window update. Now PC can be use
14. This is my graduation photo. Details： Caryn Ting Kee Ning CHS2204020 2025-05-30 Show/Hide
Your submission has been rejected. Please carefully read the email that was sent to you and upload your graduation photo in the designated area. Please login to the AskA system (https://app.xmu.edu.my/AskA) and upload your photo in “Graduate Photo” section. Thank you. Best regards.
15. The plug was stucked, can't plug in and checked, realized that someone's plug was broke inside the hole, please fix it. 2025-05-19 Show/Hide
Thank you for bringing this to our attention. Our team will attend to the issue and arrange for it to be fixed as soon as possible.
16. Seeking assitance to get Turnitin account 2025-04-30 Show/Hide
done
17. I tried to use the VPN to login in via the XMU database. But I realized im unable to load the JCR (Journal Citation Report) page, please check. 2025-01-24 Show/Hide
Solved.
18. Book 2025-01-06 Show/Hide
Hi, could you please provide more details about this? We're having trouble understanding what you mean by "book." Could you clarify the issue further so we can assist you in resolving it?
19. I have not been able to add assignment on my Turnitin account since last week. I tried deleting the class and recreating it and still I am not able to 2025-01-05 Show/Hide
case closed
20. why i cant access to any website to watch movie?? 2024-12-06 Show/Hide
Campus network access is only limited for academic and research purposes only. Please refer to IT Services Policies: https://linc.xmu.edu.my/it-service-policy/ Thank you.