AskA - XMUM

Frequently Asked Questions

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11. There is a noise of approximately 10k hertz that can heard everywhere in the library but appears irregularly, can it be fixed? 2025-10-02 Show/Hide
Thank you for bringing this to our attention. The librarian will inspect the matter and arrange for further action if necessary.
12. My timetable is different with my roommate, as we are same course in First intake. 2025-09-27 Show/Hide
Dear student, Greetings. Please be informed that changing tutorial groups is not allowed. Each semester, students are assigned to different groups, and all students are required to strictly follow their assigned group. This arrangement is part of the academic structure to ensure balanced group distribution and to provide students with the opportunity to work with different peers, thereby enhancing their overall learning experience.
13. 有你香锅的员工，态度恶劣，只顾自己说话，还不准顾客调整食材。 2025-09-16 Show/Hide
Dear Ee Zhi Yin, Thanks for feedback us regarding this matter and we will pass the message to our canteen operator for improvement. Thank you Best regards Canteen Management
14. Can we request another 4 LAN cables, as we miscounted the LAN ports in the laboratory? 2025-09-11 Show/Hide
Done provide the cable, Close the ticket. Thank You
15. Issue with PDF file-file won’t open or merge, click multiple times but unable to open file. Im WFH today. 2025-09-11 Show/Hide
User try Restart the laptop. Now its function normally. Close the ticket. Thank You
16. We would like to request 5 LAN cables (2 meters each) for use in the laboratory. Thank you. 2025-09-10 Show/Hide
Done provide the cable. Will close the ticket Thank You
17. Hope to access Wharton Research Data Services (WRDS), since the website registration need to use xmu.edu.cn mail address . Thanks a lot for help. 2025-08-01 Show/Hide
You may come to A3 library at circulation counter and ask for asisst from the staff.
18. Format PC 2025-07-16 Show/Hide
Done Format the PC. Now PC function normally Thank You. Image_20250716110825_3.jpg
19. Pls help to assist the projector and HDMI issue in the A4-G01. The projector showing snow screen. 2025-07-15 Show/Hide
Done replace the cable, do some testing. Now the projector can display. Thank You. Image_2025-07-15_174541_198.jpg
20. Request an IP Deskphone for new staff 2025-07-15 Show/Hide
Done install IP Phone, The number is 5097. Thank You Image_2025-07-17_144409_436.jpg