Frequently Asked Questions

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11. Requesting a VGA to HDMI cable for my office monitor as current wire doesn't fit my laptop. 2026-07-30 Show/Hide
12. Website "https://koha.xmu.edu.my/" cannot open at all to renew books online! 2026-07-29 Show/Hide
13. I want to quick check some pdf in Turnitin. But, the Turnitin said "Quick Submit has been disabled on this account." 2026-07-28 Show/Hide
14. I would like to request getting my fyp report AI score, here is my submision ID, oid:3618:144977142 2026-07-06 Show/Hide
15. ASRP match & AI rate didn't show the next day. Is this a bug or normal batch delay? 2026-06-30 Show/Hide
16. Received advance notice 10 days after due date instead of 3 days before due date, total 36 emails for 6 books in 8 min. 2026-06-30 Show/Hide
17. Since morning I cannot access the ASRP system. 2026-06-29 Show/Hide
18. The publication search function in Clarivate Web of Science has been experiencing accessibility issues since last month. Please check. Thank you. 2026-06-23 Show/Hide
19. I have been trying to use WebVPN to access Web of Science, but WoS is extremely slow and doesn't load search result, can I access some other way? 2026-06-23 Show/Hide
20. Cannot access the journal and stopped at request verification. 2026-06-08 Show/Hide