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21. Our toilet has a blockage and the ceiling is leaking drain water from the other floor bathroom
2025-10-29
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Dear Colleagues, Greetings. Forwarding this for your attention and further assistance.
Dear student,
Greetings.
Kindly contact studentaccommodation@xmu.edu.my for futher assistance.
Best regards,
Academic Affairs Office
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22. I ordered a Sichuan cold noodles. It took them over thirty or forty minutes to prepare it. It felt like they had forgotten my order.
2025-10-28
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Dear Li Yongheng
Thanks for feedback us regarding this matter and we will pass the message to our canteen operator for improvement.
Thank you
Best regards Canteen Management
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23. how can chinese student get offer letter document to open a bank account，i have get the 104 verification,but the bank need offer letter
2025-10-27
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Dear student,
Greetings.
Thank you for your message. To obtain your admission offer letter, you are kindly advised to contact the Admission Office directly at admissions@xmu.edu.my.
Should you require further assistance, please feel free to email Academic Affairs Office via email at xmumac@xmu.edu.my
Best regards
Academic Affairs Office
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24. I want to change the room to LY8-C601 its one sided room i allready did multiple complains thank you for your assistant
2025-10-24
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Dear Student, Greetings.
Thank you for your message. Kindly note that room-related matters are handled by the Student Affairs Office (Accommodation Office <studentaccommodation@xmu.edu.my>) and are not under the category of “Bachelor Degree – Academic Related.”
For future inquiries, please ensure that you select the appropriate category to help us process your request efficiently.
Thank you and Best Regards, Academic Affairs Office
Xiamen University Malaysia
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25. There is a noise of approximately 10k hertz that can heard everywhere in the library but appears irregularly, can it be fixed?
2025-10-02
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Thank you for bringing this to our attention. The librarian will inspect the matter and arrange for further action if necessary.
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26. My timetable is different with my roommate, as we are same course in First intake.
2025-09-27
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Dear student, Greetings.
Please be informed that changing tutorial groups is not allowed. Each semester, students are assigned to different groups, and all students are required to strictly follow their assigned group. This arrangement is part of the academic structure to ensure balanced group distribution and to provide students with the opportunity to work with different peers, thereby enhancing their overall learning experience.
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27. 有你香锅的员工，态度恶劣，只顾自己说话，还不准顾客调整食材。
2025-09-16
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Dear Ee Zhi Yin, Thanks for feedback us regarding this matter and we will pass the message to our canteen operator for improvement.
Thank you
Best regards Canteen Management
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28. Can we request another 4 LAN cables, as we miscounted the LAN ports in the laboratory?
2025-09-11
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Done provide the cable,
Close the ticket. Thank You
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29. Issue with PDF file-file won’t open or merge, click multiple times but unable to open file. Im WFH today.
2025-09-11
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User try Restart the laptop. Now its function normally.
Close the ticket. Thank You
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30. We would like to request 5 LAN cables (2 meters each) for use in the laboratory. Thank you.
2025-09-10
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Done provide the cable. Will close the ticket
Thank You
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