AskA - XMUM

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21. Issue with PDF file-file won’t open or merge, click multiple times but unable to open file. Im WFH today. 2025-09-11 Show/Hide
User try Restart the laptop. Now its function normally. Close the ticket. Thank You
22. We would like to request 5 LAN cables (2 meters each) for use in the laboratory. Thank you. 2025-09-10 Show/Hide
Done provide the cable. Will close the ticket Thank You
23. Hope to access Wharton Research Data Services (WRDS), since the website registration need to use xmu.edu.cn mail address . Thanks a lot for help. 2025-08-01 Show/Hide
You may come to A3 library at circulation counter and ask for asisst from the staff.
24. Format PC 2025-07-16 Show/Hide
Done Format the PC. Now PC function normally Thank You. Image_20250716110825_3.jpg
25. Pls help to assist the projector and HDMI issue in the A4-G01. The projector showing snow screen. 2025-07-15 Show/Hide
Done replace the cable, do some testing. Now the projector can display. Thank You. Image_2025-07-15_174541_198.jpg
26. Request an IP Deskphone for new staff 2025-07-15 Show/Hide
Done install IP Phone, The number is 5097. Thank You Image_2025-07-17_144409_436.jpg
27. Borrow 1 laptop on 16 & 17 July 2025 (Wednesday & Thursday). 2025-07-14 Show/Hide
Done Give to the user, Thank You
28. Microsoft expired, Microsoft cant use. 60 12-621 2772 Catherine , LG Office IAEC 2025-07-10 Show/Hide
Done Fix. Ticket will be close Thank You
29. - Change hard disk - Reformat my remote 2025-07-08 Show/Hide
Done Change HD, do the clonning. Currently PC working normally. and user inform that the outlook got issue. Done fix the outlook. Close the ticket
30. HR (Guat Leng) laptop slow remote access the desktop PC. 2025-07-07 Show/Hide
On 8/7/2025 Done do the HD replacement with the new SSD. Now the computer is function normally Please refer to the : 20250787