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31. Is EGE202Circuit Foundation offer this 1902 semester, maybe to other batch of NESEstudent.
2019-02-25
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I am afraid no. Only GE and MPU courses are offered in this semester for EGE. Core courses will be offered next long semester, which is 1904. Thanks
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32. I tried to log in the XMUM Library Koha System with my Campus ID but could not make it.
2019-02-19
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Make sure you already reset your campus ID through this link: https://id.xmu.edu.my and use the correct button/link as below. If you need further support please come to B1 library counter. 
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33. Unable to reset password for student portal to pay tuition fee.
2019-01-28
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Do visit B1-102 IT department for ePayment system password reset during office hours only. You are encouraged to safeguard and remember your password at all times, in order to ensure prompt payment and avoid penalty incurred on late payment.
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34. Projector screen keep displaying blue screen and obtaining IP from DHCP and not connecting to laptop
2019-01-10
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Using projector remote to search for source and change source input from computer to HDMI 1 mode. Projector then able to output image from laptop accordingly. It is suspected the projector source setting error was due to unauthorise modification.
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35. The speaker is not working. Please check the connection or cable.
2019-01-08
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As per checking, there was no issue on the connection or cabling just that someone has lower down the projector volume to 0. Suggest to check on the control panel next time by clicking screen button if the screen light is on then adjust the volume with UP and DOWN button.
Thank you.
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36. Can we know when the A3 can be open for use? And can we search the book we want to borrow online?
2019-01-06
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Q: Can we know when the A3 can be open for use? A: Tentatively by 2020
Q: Can we search the book we want to borrow online? A: Yes, you can. By using XMUM Library OPAC http://10.68.12.126/ you can search book that you want. There are "Request" button for all books located in A3 building. Once we received your request, we will find the book for you. You can collect the requested book at the B1 library once you receive the notification email.
Example: 
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37. What database we can access through library? such as EMBASE,WEB OF SCIENCE OR PROQUEST and how?
2018-12-24
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38. Do university is giving facility to service my personal laptop? It suddenly stops
2018-12-24
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University IT provides computer service for university provided laptop for staff only. IT can assist user to check but not fixing the personal laptop. User will need to seek computer vendor for further assistance.
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39. Cannot use vpn The server certificate has expired Contact your network admin
2018-12-11
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Try to remove your VPN setting and setup a new one. Refer https://linc.xmu.edu.my/vpn Login using the new setup VPN connection, using your campus ID and password (same password as your Moodle and AC password).
If problem persisted, visit IT office in B1-102 or A5-116
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40. I couldn't activate my Microsoft with KMS activation script
2018-12-04
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Make sure you are fully uninstall your previous microsoft office, kindly refer to https://support.office.com/en-us/article/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8
After uninstalling Microsoft Office, restart your PC/Laptop then install the XMUM Microsoft Office. Now, run KMS script as administator to activate your Microsoft Office.
***Please note that KMS activation script only work with Microsoft Office Installer that provided from XMUM.
To check whether the activation is successful or not, you may open any microsoft office software in the package and click on "File" on the top left then click on "Account". Check under Product information stated "Product Activated" same as the screenshot provided as below : 
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