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1. The publication search function in Clarivate Web of Science has been experiencing accessibility issues since last month. Please check. Thank you.
2026-06-23
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Upon checking, the search function in Web of Science is working normally. However, the system may occasionally respond a little slowly depending on the search query and network conditions. Kindly try accessing the database again and allow some time for the search results to load.
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2. I have been trying to use WebVPN to access Web of Science, but WoS is extremely slow and doesn't load search result, can I access some other way?
2026-06-23
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Dear Student,
Upon checking, the search function in Web of Science is working normally. However, the system may occasionally respond a little slowly depending on the search query and network conditions. Kindly try accessing the database again and allow some time for the search results to load.
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3. Cannot access the journal and stopped at request verification.
2026-06-08
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Dear Lecturer,
Kindly try accessing https://webvpn.xmu.edu.cn/ using a different browser (e.g., Chrome, Edge, or Firefox). A verification page with a "Verify you are human" checkbox should appear.
If the issue persists, please visit the Library Circulation Counter at A3 Level 2 or email the librarian@xmu.edu.my for further assistance.
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4. Unable to download Elsevier papers. Not functioning after clicking "view pdf".
2026-06-08
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Dear User,
Upon checking, we are able to access and download the PDF files from Elsevier without any issues.
Kindly try again using a different browser or clear your browser cache and cookies before accessing the article.
If the issue persists, please visit the Library Circulation Counter during office hours for further checking. If possible, kindly bring your device so that we can assist you directly.
LIBRARIAN
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5. Library Level 2 aircon not working well which caused very warm.
2026-06-04
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Dear Student,
Kindly refer this issue to AskA Maintenance.
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6. I am unable to access WOS with XMUM VPN, the page is stuck after I have inputted some keywords. Happened quite a few times recently. Same in incognito
2026-05-25
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Dear Student,
Upon checking, the search function in Web of Science is working normally. However, the system may occasionally respond a little slowly depending on the search query and network conditions. Kindly try accessing the database again and allow some time for the search results to load. If the issue still persists, please clear your browser cache or try to access using other browser(e.g: Microsoft Edge etc.)
For further assistance, please visit to library circulation counter at A3-level 2.
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7. The room socket spoil, we can't even charge our laptop and handphone in this room.
2026-05-06
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8. I have already changed name to XIONG XUAN, but the attendance system still use XIONG ZHIYUAN
2026-04-23
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Student came into office and issue solved
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9. https://www.worldscientific.com/doi/10.1142/S0218126623500196
I need this artical for my final year project. But it is too expensive to purchase.
2026-04-15
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Dear Student,
Please be informed that neither Xiamen University Malaysia nor its main campus in China subscribes to World Scientific.
You may use the WebVPN to access other online databases via the following link:
https://webvpn.xmu.edu.cn/login
Thank you.
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10. Why do both the tutorial page and my friend’s computer show an extra category labeled English Database on the VPN site, excepting from DBs in English?
2026-04-13
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Dear user,
Thank you for your inquiry.
The “English Database” category on the VPN site may vary depending on system settings, user access, or device configuration. However, all databases remain accessible through the main database list.
If the issue persists, please clear your browser cache or try a different browser. Alternatively, you may visit the library counter for further assistance.
Thank you.
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