AskA - XMUM

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1. Can we request another 4 LAN cables, as we miscounted the LAN ports in the laboratory? 2025-09-11 Show/Hide
Done provide the cable, Close the ticket. Thank You
2. Issue with PDF file-file won’t open or merge, click multiple times but unable to open file. Im WFH today. 2025-09-11 Show/Hide
User try Restart the laptop. Now its function normally. Close the ticket. Thank You
3. We would like to request 5 LAN cables (2 meters each) for use in the laboratory. Thank you. 2025-09-10 Show/Hide
Done provide the cable. Will close the ticket Thank You
4. Hope to access Wharton Research Data Services (WRDS), since the website registration need to use xmu.edu.cn mail address . Thanks a lot for help. 2025-08-01 Show/Hide
You may come to A3 library at circulation counter and ask for asisst from the staff.
5. Format PC 2025-07-16 Show/Hide
Done Format the PC. Now PC function normally Thank You. Image_20250716110825_3.jpg
6. Pls help to assist the projector and HDMI issue in the A4-G01. The projector showing snow screen. 2025-07-15 Show/Hide
Done replace the cable, do some testing. Now the projector can display. Thank You. Image_2025-07-15_174541_198.jpg
7. Request an IP Deskphone for new staff 2025-07-15 Show/Hide
Done install IP Phone, The number is 5097. Thank You Image_2025-07-17_144409_436.jpg
8. Borrow 1 laptop on 16 & 17 July 2025 (Wednesday & Thursday). 2025-07-14 Show/Hide
Done Give to the user, Thank You
9. Microsoft expired, Microsoft cant use. 60 12-621 2772 Catherine , LG Office IAEC 2025-07-10 Show/Hide
Done Fix. Ticket will be close Thank You
10. - Change hard disk - Reformat my remote 2025-07-08 Show/Hide
Done Change HD, do the clonning. Currently PC working normally. and user inform that the outlook got issue. Done fix the outlook. Close the ticket