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1. How to reset ASRP system password?
2026-03-10
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Kindly try to perform below self-service password reset steps in CAS: Click on https://portal.xmu.edu.my/Bpmui/#/page/P_kclwcc_020/view/V_kclwcc_G005 for lecturer ASRP Enter Login Account = “Campus ID”, IC/Passport Number = “Enter your IC number without dash” Answer verification code.
Then, check the authentication code received in your campus email for password reset.
Do raise AskA if yiou have further concern.
Thank you
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2. Access to ASRP is denied due to incorrect password. Used the last 6 digits of my IC but failed.
2026-03-02
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Dear Lecturer,
Click on the “Forgot Password” option in ASRP to reset your password and attempt to log in again.
If the issue still persists, you may email us at librarian@xmu.edu.my or visit the library circulation counter at A3- Level 2 for further assistance.
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3. Unable to use Microsoft Teams on laptop
2026-01-15
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Done Fix, will close the ticket
Thank you
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4. where can i find our student programme handbook(cys2409),i lost the advanced qr code,
2026-01-10
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Please write in email to Academic Affairs Office xmumac@xmu.edu.my to request your CYS programme handbook.
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5. A screw is sticking up from under my dorm chair. It pricks my buttocks when I sit down. I want to request a replacement.
2026-01-02
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6. I found a small snail in the food at City Kitchen, which was really disgusting. Could you please imform them to improve their food hygiene?
2025-12-22
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Dear Wu Sihan,
Thanks for feedback us regarding this matter and we will pass the message to our canteen operator for improvement.
Thank you
Best regards Canteen Management
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7. I am unable to log in to Turnitin.
2025-12-17
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Dear Sir,
For your information, Turnitin login is functioning as usual. However, lecturers are no longer able to create classes in Turnitin.
If you are experiencing this issue, kindly email librarian@xmu.edu.my and clearly state the problem encountered. Please include your name, faculty, and relevant details so that we can assist you efficiently.
Thank you
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8. Are there any specific high school subject requirements (e.g., Physics or Chemistry) for transfer to computer science.
2025-12-10
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For matters related to programme transfer, including the relevant procedures, requirements, and eligibility, kindly direct your enquiry to progtrf.ug@xmu.edu.my.
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9. How to set up Turnitin for submission of written assignments?
2025-12-03
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Dear Dr. Khairul,
Greetings.
Kindly refer to library librarian@xmu.edu.my for further assistance.
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10. Do I lose the scolarship If I apply for Programme Transfer?
And If I do programme transfer from CST to CYS, do I start over?
2025-12-02
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Dear student, Greetings.
Regarding scholarship related matters, please kindly contact the Admission Office at admissions@xmu.edu.my for further clarification. For matters related to programme transfer, including the relevant procedures, requirements, and eligibility, kindly direct your enquiry to progtrf.ug@xmu.edu.my.
Thank You and Best Regards, Academic Affairs Office Xiamen University Malaysia
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