Dear Student,

The due date has been extended until 29 August 2026. 

As per our records, you have an outstanding overdue fine for books that was returned late previously. Please visit the Library Circulation Counter at A3 Level 2 to settle the outstanding fine at your earliest convenience.

Dear Lecturer,

Please email us at librarian@xmu.edu.my and let us know until when you require access to Quick Submit. This will allow us to enable Quick Submit access for the specified duration only.

Dear Student,

Thank you for your email.

Please note that AI Reports can only be requested by your course lecturer. Kindly ask your lecturer to email us at librarian@xmu.edu.my with your name, student ID, submission ID, and the reason for the request.

Thank you for your understanding.

Dear User,

The AI Index may not be displayed due to one or more of the following reasons:

• The file was submitted using a personal Gmail account instead of your XMUM campus email.

• The filename uploaded to ASRP does not exactly match the filename submitted to Turnitin.

• The file has not been successfully mapped between Turnitin and ASRP.

• The system is still processing the submission (please allow up to 24 hours).

If you have ensured that all submission requirements have been met and the AI Index is still not displayed after 24 hours, kindly email librarian@xmu.edu.my for further assistance.

Thank you.

Dear User,

Please be informed that our Library System has recently been upgraded. Due to the system upgrade, some overdue reminder emails were sent in bulk, including delayed notifications.

If you have already returned your library books or items, please disregard these emails. No further action is required.

If you are still holding any library items, kindly return them at your earliest convenience.

We apologize for any confusion or inconvenience caused and appreciate your understanding.

Thank you.

Dear user,

Could you please try logging in to the ASRP system again?

The system has undergone maintenance, so the issue should now be resolved. If you are still unable to access ASRP after trying again, please let us know and visit library counter, and we will assist you further.

thank you

Upon checking, the search function in Web of Science is working normally. However, the system may occasionally respond a little slowly depending on the search query and network conditions.

Kindly try accessing the database again and allow some time for the search results to load.

Dear Student,

Upon checking, the search function in Web of Science is working normally. However, the system may occasionally respond a little slowly depending on the search query and network conditions.

Kindly try accessing the database again and allow some time for the search results to load.

Dear Lecturer,

Kindly try accessing https://webvpn.xmu.edu.cn/ using a different browser (e.g., Chrome, Edge, or Firefox). A verification page with a "Verify you are human" checkbox should appear.

If the issue persists, please visit the Library Circulation Counter at A3 Level 2 or email the librarian@xmu.edu.my for further assistance. 

Dear User,

Upon checking, we are able to access and download the PDF files from Elsevier without any issues.

Kindly try again using a different browser or clear your browser cache and cookies before accessing the article.

If the issue persists, please visit the Library Circulation Counter during office hours for further checking. If possible, kindly bring your device so that we can assist you directly.

LIBRARIAN