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1. Why do both the tutorial page and my friend’s computer show an extra category labeled English Database on the VPN site, excepting from DBs in English?
2026-04-13
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Dear user,
Thank you for your inquiry.
The “English Database” category on the VPN site may vary depending on system settings, user access, or device configuration. However, all databases remain accessible through the main database list.
If the issue persists, please clear your browser cache or try a different browser. Alternatively, you may visit the library counter for further assistance.
Thank you.
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2. When I log in to webvpn to search for articles, I cannot find english database that presented in the tutorial.
2026-04-11
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3. Title:
CallNo:
Location:
2026-04-08
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Dear User, Could you please clarify the issue you are currently facing?
thank you
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4. How to reset ASRP system password?
2026-03-10
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Kindly try to perform below self-service password reset steps in CAS: Click on https://portal.xmu.edu.my/Bpmui/#/page/P_kclwcc_020/view/V_kclwcc_G005 for lecturer ASRP Enter Login Account = “Campus ID”, IC/Passport Number = “Enter your IC number without dash” Answer verification code.
Then, check the authentication code received in your campus email for password reset.
Do raise AskA if yiou have further concern.
Thank you
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5. Access to ASRP is denied due to incorrect password. Used the last 6 digits of my IC but failed.
2026-03-02
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Dear Lecturer,
Click on the “Forgot Password” option in ASRP to reset your password and attempt to log in again.
If the issue still persists, you may email us at librarian@xmu.edu.my or visit the library circulation counter at A3- Level 2 for further assistance.
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6. Unable to use Microsoft Teams on laptop
2026-01-15
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Done Fix, will close the ticket
Thank you
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7. where can i find our student programme handbook(cys2409),i lost the advanced qr code,
2026-01-10
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Please write in email to Academic Affairs Office xmumac@xmu.edu.my to request your CYS programme handbook.
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8. A screw is sticking up from under my dorm chair. It pricks my buttocks when I sit down. I want to request a replacement.
2026-01-02
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9. I found a small snail in the food at City Kitchen, which was really disgusting. Could you please imform them to improve their food hygiene?
2025-12-22
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Dear Wu Sihan,
Thanks for feedback us regarding this matter and we will pass the message to our canteen operator for improvement.
Thank you
Best regards Canteen Management
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10. I am unable to log in to Turnitin.
2025-12-17
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Dear Sir,
For your information, Turnitin login is functioning as usual. However, lecturers are no longer able to create classes in Turnitin.
If you are experiencing this issue, kindly email librarian@xmu.edu.my and clearly state the problem encountered. Please include your name, faculty, and relevant details so that we can assist you efficiently.
Thank you
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