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1. I would like to request assistance in resetting the password for my email account. Gmail: grace.theresazheng@gmail.com
2026-04-30
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Dear Student, We are following up on your report regarding your account password reset. We have sent email to your personal account for the new temporary password Please let us know if you encounter any further issues during the login process. Best regards, IT Department Xiamen University Malaysia
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2. Our postgraduate student group emails are not received by members. Could you please check the issue.
2026-04-30
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Hi,Thank you for the update. To help us pinpoint the exact cause of the delivery failure, could you please provide the following details:
Group Email Address: What is the specific email address sending the email and name of the group? Delivery Scope: Is the email not being received by anyone at all, or are some members receiving it while others are not?
Once we have these details, we can check to see if the messages are being blocked by a filter or if there is an issue with the membership list.
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3. I have already changed name to XIONG XUAN, but the attendance system still use XIONG ZHIYUAN
2026-04-23
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Student came into office and issue solved
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4. https://www.worldscientific.com/doi/10.1142/S0218126623500196
I need this artical for my final year project. But it is too expensive to purchase.
2026-04-15
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Dear Student,
Please be informed that neither Xiamen University Malaysia nor its main campus in China subscribes to World Scientific.
You may use the WebVPN to access other online databases via the following link:
https://webvpn.xmu.edu.cn/login
Thank you.
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5. Why do both the tutorial page and my friend’s computer show an extra category labeled English Database on the VPN site, excepting from DBs in English?
2026-04-13
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Dear user,
Thank you for your inquiry.
The “English Database” category on the VPN site may vary depending on system settings, user access, or device configuration. However, all databases remain accessible through the main database list.
If the issue persists, please clear your browser cache or try a different browser. Alternatively, you may visit the library counter for further assistance.
Thank you.
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6. When I log in to webvpn to search for articles, I cannot find english database that presented in the tutorial.
2026-04-11
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7. Title:
CallNo:
Location:
2026-04-08
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Dear User, Could you please clarify the issue you are currently facing?
thank you
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8. How to reset ASRP system password?
2026-03-10
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Kindly try to perform below self-service password reset steps in CAS: Click on https://portal.xmu.edu.my/Bpmui/#/page/P_kclwcc_020/view/V_kclwcc_G005 for lecturer ASRP Enter Login Account = “Campus ID”, IC/Passport Number = “Enter your IC number without dash” Answer verification code.
Then, check the authentication code received in your campus email for password reset.
Do raise AskA if yiou have further concern.
Thank you
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9. Access to ASRP is denied due to incorrect password. Used the last 6 digits of my IC but failed.
2026-03-02
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Dear Lecturer,
Click on the “Forgot Password” option in ASRP to reset your password and attempt to log in again.
If the issue still persists, you may email us at librarian@xmu.edu.my or visit the library circulation counter at A3- Level 2 for further assistance.
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10. Unable to use Microsoft Teams on laptop
2026-01-15
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Done Fix, will close the ticket
Thank you
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